Karl Sandall Group Chief Executive Director interviews two franchisees on support provided during the COVID-19 pandemic and plans for opening their shops.
“Thank you Karl and the whole team for your FANTASTIC help during very testing times. It is during times like these that you truly realise and appreciate the strength of the bond within the TaxAssist FAMILY.
The constant message we receive from clients is one of thanks for the regular updates they receive, which they greatly value. This brings us ever closer to our clients and supports the huge volume of telephone call we are all making at this time. Equally we receive many acknowledgements of our posts on Social Media which is all due to the Norwich SPECIALISTS.
Thank you for your never ceasing support and guidance. Stay safe and well”
Lloyd Evans – TaxAssist Halesowen, Kinswinford and Wolverhampton
“Thank you so much to you and the team for all of your support.
As a large franchise we are still working our way through phone calls to each client however the fact that we have been able to keep all clients updated regularly and over the evenings and weekends helps us show clients that we are doing our very best to get this information out to them.
Even if we lose clients due to their own financial situations, I am confident that the loyalty we will get back from those clients who survive this crisis will pay off in the years to come.
Our job may not be an enviable one at the moment but I would hate to be running an Accountancy practice without the support of the network right now.”
Hannah Campbell – TaxAssist Accountants Fairmilehead, Musselburgh, Dalkeith & Leith
“Just want to say thank you for reducing the cost to help us through these difficult times. It is very thoughtful gesture from a franchisor and very much appreciated!
Also thank you for all the hard work you and support centre are putting in during the past weeks. We are in this together and will come out of this together - stronger and closer.”
Chao Pang – TaxAssist Accountants Morden & Sutton North
“The Support office has been absolutely great during this time. It is so helpful to know that you guys have our backs in these “trying” times & the updates and webinars are really informative.”
Sejal Sira – TaxAssist Accountants Borehamwood, Barnet & Watford
“I realise you will be extremely busy but Pat and I also wanted to voice our appreciation of all TaxAssist have done, and are doing, for us during this COVID crisis.
TaxAssist were so quick to spot the looming situation and what it might mean for all of us and what needed to be done.
We are so impressed with the professionalism and quality of support we have received. We know our clients are also impressed with the service given. Some of our clients have actually thanked us and said how much they appreciate the emails. We look at what goes out to clients and think it is fantastic.
Thanks again to you all at Norwich and we hope that you are all keeping well.”
Pat & Selwyn Mozley – TaxAssist Accountants Thirsk & Northallerton
“I thought I’d just scribble a quick note to say that I absolutely agree with everything suggested in your comprehensive email (on the financial support measures rolled out for franchisees). It is both financially fair to us as franchisees and fully supportive and enterprising as ever.
It was my 12 year anniversary last week and Yvonne and I were saying to ourselves just how it has flown. The key point is that I have never, for a moment, had second thoughts about the decision I took back in 2008. These past 12 weeks have again served to illustrate what a fantastic organisation TaxAssist is – I couldn’t do it without all the hard work and support from the Support Office.”
Richard Brookes – TaxAssist Accountants Cambridge
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