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International Support

How we support you.

Our International Support

With more than 25 years' experience of operating a substantial network, our branded shopfronts are well-recognised and respected.

Unlike some of our competitors, our entire Support Centre staff are 100% committed to supporting the franchise network and have no other business interests to take their focus away from the importance of assisting the network.

Our package for Master Franchisees and Area Representatives provides comprehensive training and a complete overview of the TaxAssist Accountants system in action.

 

Training at our UK Support Centre for Master Franchisees

Our initial training at our Support Centre in the UK is split into two parts. The first programme trains Master Franchisees on how to successfully recruit, develop and support a network of franchisees. The second element covers running a TaxAssist Accountants franchise and includes training on business development, marketing, practice management, software and technical operations.

The initial training is then followed up 'on the ground' to ensure that it has been properly received, understood and implemented.

Our training includes:

  • Recruiting franchisees
  • Setting up franchisees
  • Initial training for franchisees
  • Managing franchisees
  • Ongoing development for franchisees and continual professional development
  • Network administration
  • Strengthening the network
  • Brand development
  • Strategic partners

Area Representative training is delivered at our US Support Center in New Jersey.

We are focused on not just awarding Master Franchise and Area Representative rights, but working with our international partners to secure long-term success.

 

Ongoing support

While not providing technical support directly, our dedicated international support team provide comprehensive ongoing consultancy advice to our international partners in establishing systems for:

  • Ongoing training programmes
  • Establishing helpline facilities
  • Support website
  • Support personnel visits
  • Regular communication
  • Marketing initiatives
  • Franchisee recruitment
  • Business coaching

To further support our international partners, we provide visits during the crucial set-up and initial training period.

Master Franchisees and Area Repesentatives are also invited to our UK Annual Conference, providing the opportunity to meet the entire Global Support Centre team, other international partners and our network of UK franchisees.

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International team

David Paulson QFP
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David Paulson QFP

Senior Vice President, Franchise Development

David joined The TaxAssist Direct Group in 2009 with the responsibility for franchisee recruitment in the UK. During this period, David was instrumental in recruiting 93 franchisees into the UK network, plus over 20 franchisees in Ireland and Australia. David was also responsible for brokering the sale of our first £1million ($1.6 million) franchise resale. As Senior Manager for Global Franchise Recruitment, David leads the expansion of the TaxAssist Accountants brand into targeted international markets. This role includes supporting Master Franchisees with franchisee recruitment and ensuring legal compliance with Australian franchise regulations.

Prior to joining TaxAssist, David worked for one of the UK’s leading franchise consultants and publishers and brings with him a thorough understanding of both the UK & International franchise markets and excellent contacts to further support TaxAssist master and single unit franchisees. After a two-year period of study, completing dissertations and a formal interview process, David has been recognised as a British Franchise Association (bfa) Qualified Franchise Professional (QFP). The QFP is a formal recognition of professional knowledge and experience in franchising and demonstrates the individual’s understanding of the complexities, best practice and expertise in franchising.

In December 2018 David was elected to the British Franchise Association’s Board of Directors. Representing all members – franchisors, franchisees and the professional advisors, the bfa is the ethical voice of franchising in the UK, representing members and helping to promote them within the industry and beyond. They also provide information and advice to businesses planning to franchise, or people considering joining a franchise.

Richard Chatten-Hague QFP DipFM
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Richard Chatten-Hague

Senior Manager, Global Franchise Support, QFP DipFM

Richard joined TaxAssist in July 2015 following seven years at a leading international franchise consultancy and publishing company, FDS. Richard graduated from the University of Northampton with a First-Class degree in Retail Marketing before joining FDS and specialised in creating Franchise Operations Manuals for business expanding by franchising, working alongside experienced franchise consultants and working with a number of national and international clients.

With more than 11 years’ experience in national and international franchising, Richard is responsible for managing global franchise recruitment strategies and providing the initial and ongoing training and support to our international Master Franchisees, our US network of Area Representatives, as well as delivering training and support to our Master Franchisees' and Area Representatives' own networks of franchisees.

Richard holds a Diploma in Franchise Management and is recognised as a British Franchise Association Qualified Franchise Professional (QFP), which is a formal recognition of professional knowledge and experience in franchising and demonstrates the individual’s understanding of the complexities, best practice and expertise in franchising.

Hannah Westgarth
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Hannah Westgarth

UK & International Recruitment Executive

Hannah is a long serving, dedicated and experienced member of the TaxAssist Accountants Support Centre. She joined the franchise recruitment team in 2003 and has experience of all roles within the department. Currently, she has responsibility for promoting the TaxAssist Accountants franchise opportunity in the UK and Internationally by writing articles and news stories and updating content on our websites and on social media platforms.

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