International Support

How we support you.


Our International Support

With more than 24 years' experience of operating a substantial network, our branded shopfronts are well-recognised and respected.

Unlike some of our competitors, our entire Support Centre staff are 100% committed to supporting the franchise network and have no other business interests to take their focus away from the importance of assisting the network.

Our package for Master Franchisees and Area Representatives provides comprehensive training and a complete overview of the TaxAssist Accountants system in action.


Training at our UK support centre

Our initial training at our Support Centre in the UK is split into two parts. The first programme trains Master Franchisees and Area Representatives on how to successfully recruit, develop and support a network of franchisees. The second element covers running a TaxAssist Accountants franchise and includes training on business development, marketing, practice management, software and technical operations.

The initial training is then followed up 'on the ground' to ensure that it has been properly received, understood and implemented.

Our training includes:

  • Recruiting franchisees
  • Setting up franchisees
  • Initial training for franchisees
  • Managing franchisees
  • Ongoing development for franchisees and continual professional development
  • Network administration
  • Strengthening the network
  • Brand development
  • Strategic partners

We are focused on not just awarding Master Franchise and Area Representative rights, but working with our international partners to secure long-term success.


Ongoing support

While not providing technical support directly, our dedicated international support team provide comprehensive ongoing consultancy advice to our international partners in establishing systems for:

  • Ongoing training programmes
  • Establishing helpline facilities
  • Support website
  • Support personnel visits
  • Regular communication
  • Marketing initiatives
  • Franchisee recruitment
  • Business coaching

To further support our international partners, we provide visits during the crucial set-up and initial training period.

Master Franchisees and Area Repesentatives are also invited to our UK Annual Conference, providing the opportunity to meet the entire Support Centre team, other international partners and our network of UK franchisees.

Read about our operations in Australia...

International Support Team

David Paulson QFP
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David Paulson QFP

Senior Manager, Global Franchise Recruitment

David joined The TaxAssist Direct Group in 2009 with the responsibility for franchisee recruitment in the UK. In 2014 David moved to a new role as Head of International Franchising supporting the Executive Director Team with the expansion of the TaxAssist Accountants brand to selected International Markets. Prior to joining TaxAssist, David worked for one of the UK’s leading franchise consultants and publishers, and brings with him a thorough understanding of both the UK & International franchise markets and excellent contacts to further support TaxAssist master and single unit franchisees. After a two year period of study, completing dissertations and a formal interview process, David has been recognised as a British Franchise Association Qualified Franchise Professional (QFP). The QFP is a formal recognition of professional knowledge and experience in franchising and demonstrates the individual’s understanding of the complexities, best practice and expertise in franchising.

Richard Chatten QFP DipFM
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Richard Chatten

Senior Business Development Manager, QFP DipFM

Richard joined TaxAssist in July 2015 following seven years at a leading international franchise consultancy and publishing company, FDS. Richard graduated from the University of Northampton with a First-Class degree in Retail Marketing before joining FDS and specialised in creating Franchise Operations Manuals for business expanding by franchising, working alongside experienced franchise consultants and working with a number of national and international clients.

With more than 10 years’ experience in national and international franchising, Richard is responsible for the running of the Business Development department to deliver sales and marketing campaigns across the UK. Leading a team of 12 sales and marketing professionals who are solely focused on winning new clients for the 300+ TaxAssist Accountants shops and offices we have in the network, Richard is also responsible for leading the Franchise Recruitment and International teams to recruit new franchisees and deliver support to our global network.

Richard holds a Diploma in Franchise Management and is recognised as a British Franchise Association Qualified Franchise Professional (QFP), which is a formal recognition of professional knowledge and experience in franchising and demonstrates the individual’s understanding of the complexities, best practice and expertise in franchising.

Hannah Westgarth
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Hannah Westgarth

UK & International Recruitment Officer

Hannah joined the company in 2003 supporting the recruitment of new franchisees in the UK. Hannah continues to do this by keeping prospective franchisees up to date with regular news stories on the success of TaxAssist Accountants and its franchisees, as well as assisting David and Richard with expansion overseas.

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