“When people say ‘Actually you’ve made an impact, you’ve made a difference to my life’…that’s fulfilling. That encourages you to go back the next day and do more, push yourself… I’m extremely proud of my network, I’m proud of who we are…a network that genuinely cares for its clients.” – Bukky Shonola, TaxAssist Hitchin & Letchworth

5 Star Success

Franchisee satisfaction survey reveals outstanding results for third year in a row

TaxAssist Accountants the national network of small business accountants has been awarded with ‘5 star franchisee satisfaction’, based on positive feedback from its network of 200 franchisees.

Karl Sandall CEO of The TaxAssist Group comments “I’m absolutely thrilled that TaxAssist has been granted this special honour for the third year in a row.  It’s always pleasing to receive positive feedback from our fantastic network of franchisees, but rest assured, we will not be resting on our laurels.  We take note of each and every comment that is made and will use this feedback to help us identify areas to further improve network performance and growth.” 

The Franchise Satisfaction Benchmark is provided by Smith & Henderson, a leading independent franchise consultancy. It works by inviting existing franchisees to participate in an anonymous online survey which asks them 31 questions about their franchise ownership experience. The objective is to identify and understand how the franchise is performing through the eyes of its franchisees. This report covers the critical areas of training and support, product and services, marketing, franchisee-franchisor relations, stewardship and rewards.

Using a consistent methodology, the franchise is assigned an overall FSB score and the highest performing franchisors will be recognised later in the year, in the 2015 Best Franchise Awards, sponsored by RBS.


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