James Mattam, Group Business Development Director, said: “It’s certainly been a busy tax season for our accountants who have been well organised to meet the tax deadline for their clients. Our inbound sales team have been dealing with a higher volume of new clients calling in and we recruited a new team member late last year to cope with this expected demand.
Figures reveal that TaxAssist Accountants had its busiest January on record for new business enquiries, with the inbound sales lead team working hard to deliver 1,711 leads to its franchisees.
This is an average of 85 per working day, surpassing previous years’ averages of 72 per working day in 2020 and 80 per working day in 2019. More than 500 business leads alone, were delivered in the first week of January.
“February saw the tax season extend somewhat due to HMRC’s announcement that no late filing penalties would be applied this month so we’ve seen new business enquiry numbers surpassing previous years’ weekly totals. We delivered 287 potential new clients in the first week of February, and 260 in the second week, and we are on course to deliver another record-breaking month to support the growth of the network.
“We pride ourselves on the power of the TaxAssist brand and its ability to attract new clients for our network of over 375 franchised practices. The brand strength has grown further in the last 12 months due to the service levels our franchisees have given to their clients during the pandemic. Client feedback on our service and levels of communication is consistently positive, and we currently have a Trust Pilot rating of ‘excellent’. Our recent national client survey also revealed that 96% of clients would recommend our services to a friend.
“With a roadmap now laid out for a return to normality from the Government, we look forward to the TaxAssist Accountants network continuing to make a real difference to businesses right across the UK.”
With more than 375 TaxAssist Accountants offices nationwide, the network provides accountancy services, tax returns, payroll, bookkeeping, tax savings and tax advice to 77,000 customers including sole traders, partnerships, limited companies and personal tax payers.