“When people say ‘Actually you’ve made an impact, you’ve made a difference to my life’…that’s fulfilling. That encourages you to go back the next day and do more, push yourself… I’m extremely proud of my network, I’m proud of who we are…a network that genuinely cares for its clients.” – Bukky Shonola, TaxAssist Hitchin & Letchworth

Best of the Best

TaxAssist receives 'Best Franchise' and '5 star franchisee satisfaction' awards

TaxAssist Accountants has been awarded a ‘Best Franchiseaward in its category, at the Best Franchise conference and awards ceremony, which took place in Milton Keynes on the 26th November. 

The awards are based on feedback from thousands of franchisees that have completed the Smith & Henderson Franchise Satisfaction Benchmark survey. The survey asks franchisees to anonymously rate their franchisor on everything from training and support to shared goals and how it has compared with their expectations.

The Top 3 franchisors from each investment category (less than £25k, £25 - £75k and £75k+ investment) were shortlisted, all having received the highest feedback compared to their peers, and were asked to present to a judging panel.  The Best Franchise Awards are unique, as they are based 50% on feedback from actual franchisees and 50% on the judges’ scores. 

During the conference, TaxAssist Accountants was also presented with a 5 Star Franchisee Satisfaction award as TaxAssist is part of a select group of franchisors which received outstanding feedbackTo get this recognition TaxAssist had to receive above average feedback in all of the key areas of the survey:

  • Training & Support
  • Franchise System
  • Culture & Relationships
  • Stewardship & Leadership
  • General Satisfaction

Just 15 franchisors received this award.

 “Winning the Best Franchise Award is a fantastic vote of confidence from our network,” said Karl Sandall CEO of the TaxAssist Group. “We are also delighted to have received the 5-Star franchisee satisfaction rating for the third year in a row, which proves our business model and support continue to work well.”

Steve Frost, Founder of Smith & Henderson said: “5-Star Franchisee Satisfaction is only awarded to franchisors that receive better than average feedback in all the key areas of our survey. TaxAssist Accountants is part of an elite group of the UK’s best franchisors.”

Pictured above are Karl Sandall CEO of The TaxAssist Group, Jody Fiveash UK Recruitment Manager and David Paulson Senior Manager International Development.

November 2015

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