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"I always believed that the back-up of the Support Centre would be both reassuring and an invaluable asset that most sole practitioners can never experience. Indeed, this has always been the case but never more so than now. They have been absolutely brilliant and I would be amazed if any other accountancy organisation has got anywhere close to delivering what they have." - Nick Sims, TaxAssist Devizes & Chippenham

For 5th year running, TaxAssist Accountants awarded 5 Star Franchisee Satisfaction

Independent franchise satisfaction survey reveals outstanding results yet again

5 Star Satisfaction Logo

For the fifth consecutive year, TaxAssist Accountants, the UK’s largest network of small business accountants, has been awarded ‘5-star franchisee satisfaction’, based on positive feedback from its network of more than 200 franchisees.

TaxAssist Accountants once again received above the average benchmark results for the 5 key areas of the survey which inform Smith + Henderson’s final Franchise Satisfaction Benchmark (FSB) report.

A leading independent franchise consultancy, Smith + Henderson creates its FSB reports by inviting a franchisor’s existing franchisees to complete an anonymous online survey containing questions about their experience of owning a franchise. 

Using a consistent methodology, the franchise is assigned an overall FSB score and the highest performing franchisors are recognised in the Best Franchise Awards, sponsored by Lloyds Bank.

Sarah Robertson, Group Operations Director at TaxAssist Accountants, said: “Receiving 5 star franchisee satisfaction for the fifth year running is fantastic news and is testament to the way we train and support our network.  Proof if proof was needed that the TaxAssist business model works. 

“The accountancy industry is undergoing a huge revolution in terms of software and reporting, with the advent of Making Tax Digital and it is heartening that our network remains so positive and supportive of the benefits of being a part of TaxAssist Accountants.”

For more information about Smith + Henderson’s Franchise Satisfaction Benchmark, please visit www.bestfranchiseawards.co.uk/    

October 2017

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