“When people say ‘Actually you’ve made an impact, you’ve made a difference to my life’…that’s fulfilling. That encourages you to go back the next day and do more, push yourself… I’m extremely proud of my network, I’m proud of who we are…a network that genuinely cares for its clients.” – Bukky Shonola, TaxAssist Hitchin & Letchworth

Marketing Support

With TaxAssist Accountants, your business will have the marketing power of a global brand.

We understand that many franchisees who join the TaxAssist Accountants network, won’t have any experience of marketing themselves or a business. That is why we have a large and highly experienced team of marketing and communications professionals on hand to provide extensive training, support and advice to our franchisees.
The Business Development Team, led by Group Business Development Director, James Mattam, and managed by Head of Group Marketing, Kelly Chick, and Group Marketing Manager, Victoria Morgan, focuses on generating client leads on behalf of the network and driving marketing initiatives to ensure TaxAssist Accountants maintains its market leading brand position.
Each team member also has an important role to play in supporting the franchise network to develop and grow their own business. The team provide initial and ongoing marketing training, support franchisees in managing their online and social media presence, deliver centralised email campaigns to clients, provide guidance and help with setting up the right shop location and support franchisees with their own local marketing activities.
Below are just some of the marketing initiatives and techniques we use on a local and national level to generate leads (business opportunities) for our network. Further discussion and information is provided on our Discovery Days.


Lead generation service

Our proven client lead generation service delivers the right prospects to grow our franchisees’ practices, with each lead qualified before being transferred to the office in the relevant territory.

We have an experienced in-house, Inbound Sales team, who respond to a high number of lead enquiries generated by the targeted marketing campaigns run on behalf of the network. They are the first friendly voice that a new customer hears, welcoming them into each accounting practice, which supports the chances of winning new business. The combination of targeted marketing activity and qualification of leads, ensures that franchisees are receiving high quality leads for them to convert to client signings.

This service is hugely valued by the network and is consistently one of the key sources for practice growth. 

Leads from national marketing

We successfully undertook our first TV advertising campaign for the network in 2018 and continued this throughout 2019, which significantly boosted all national marketing activities. In 2021 we introduced Digital Audio campaigns to increase brand awareness across the UK, targeting small business owners and self-employed individuals. We also ran a successful Direct Mail campaign to drive leads within each of our locations, which is positioned with local TaxAssist information. Our network of branded TaxAssist Accountants shops and cars ensures that small businesses will see the brand and recognise our name in the marketplace. All enquiries we receive are qualified at the Support Centre and then sent on to the franchisee.


Leads incentive

To kick start your business we provide you with an initial marketing campaign and we will guarantee 25 free qualified leads from our lead generation activities within 12 months (don't worry these won't all be delivered in your first month!). If for any reason this is not met, we will refund £200 per lead for reinvestment to the business under our no quibble guarantee. This includes a variety of brand awareness activities through paid search engine advertising and social media. We will also provide a TV advertising campaign across all of the Sky TV channels using the Sky AdSmart platform (subject to Sky AdSmart T&C's) in your area when your shop opens. If we do not do this for any reason, we will spend these funds on other marketing activity (up to £2,000 within the first year of trading.) 

Your own website

We will provide you with your own responsive website for  each office or shop that you open. Your website is customisable, allowing you to share information about you and your team.

We will maintain your website(s) for you, monitoring performance, carrying out regular development and enhancements to deliver optimal performance in search engines. 

We also work with Google My Business, Bing and a wide number of key directories to ensure you rank well for local search. 

TaxAssist Nuneaton & Tamworth

During the first 18 months I have benefited from the input and support which the Norwich based team have given me. I definitely could not have done this without them. TaxAssist Accountants gave a good base to my business with the comprehensive training package which continued over the first 6 months of the Franchise. Even coming from an accounting background there is so much to learn. Selling and marketing was not anything I had ever had to do before so took me out of my comfort zone, but it is all covered in the initial 6 weeks training and gives you that confidence to go out there and achieve.

Cheryl Hopkins - Franchisee

Local marketing & social media

In order to deliver an enhanced level of advertising and support for raising the profile of the TaxAssist Accountants brand in franchisees’ local areas, our Brand Awareness and Client Acquisition Media initiative comprises of ongoing social advertising campaigns, social media management and local marketing support with local marketing plans, along with the creating, personalising and placing of advertisements in relevant local media. The first twelve months are included in the Franchise Package.

First year’s subscription to a networking group

For your business to meet its full potential, you will need to be actively marketing and networking. We would encourage you to join a networking group if your local group has a vacancy. We will pay up to the value of £500 for your first year subscription to a networking group of your choice or support you in setting up your own group.

Stationery starter pack & promotional items

Most of the stationery you should need in the first six months of your operation is supplied as part of the franchise fee. Where appropriate, the stationery is personalised for you. We also include an initial supply of a variety of corporate merchandise (including branded pens, mugs, mouse-mats and more) and an exhibition banner. Additional stationery and merchandise are available via our Support Site, at very competitive prices.

We produce a range of marketing literature for you to display in your office or shop, which offers helpful, topical information for your clients and prospects.

In addition to a range of print literature, we also deliver digital promotional campaigns on your behalf through email and social media. These email campaigns keep your clients, prospects and referral partners up to date with the latest tax and accountancy news, specifically curated and written for your target market. 

Read about our technical support...

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Contact Nikki today for further information

Email: [email protected] Click to email

Call: 0800 0188 297

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