Technical Support

TaxAssist Accountants is a successful business that has a real understanding of the tax, accountancy and bookkeeping services needed by small businesses in the UK

Accountancy & tax helpdesk

The technical support we offer our franchisees is extensive. We offer a technical helpdesk which is staffed by qualified accountants and experienced support staff covering bookkeeping, accounts, tax, VAT, payroll, National Insurance and tax investigation and software. In the early days of operation this back up will be invaluable, and the continuing help and advice will benefit your practice as you take on staff who are also entitled to use their help.

IT equipment & maintenance package

We have a single ISO27001/9001 certified IT partner who supply a wide range of services and products including hosted desktop and hardware solutions which are tailored to franchisee needs. As part of the franchise package, a business-quality laptop and peripherals, as well as six months of the remote hosted desktop and Office 365 E3 are included. This solution has been created to ensure a minimal amount of your time is used on IT, everything is compatible and ‘just works’ out of the box.


We provide a suite of software products as part of the franchise package to support a modern and efficient accountancy practice. This includes onboarding, practice management, tax and accounts compliance, data capture and digitisation, and bookkeeping. Being part of the TaxAssist Accountants network means that you benefit from our global group discounts which we have agreed with all of our specialist providers. Full training, support, installation and updates are provided on an ongoing basis. The Franchise Package includes the first year’s payroll software, 12 months use of the online learning facility, 3 month’s usage of TaxCalc, Practice Ignition and Receipt Bank.

Online learning facility

Regulations mean that qualified accountants and students are expected to maintain continuing professional development (CPD) throughout their working life. It is also strongly encouraged for non-qualified accountants, and may well become mandatory in the future. We can offer a complete solution to this, using innovative online learning aids and face-to-face courses.

Our Support Site hosts a range of materials that are relevant to your needs as a small business adviser. In addition, completing relevant learning activities on our site will contribute towards the CPD requirements of your professional body (ACCA, ICAEW, etc). We will add materials to this catalogue to reflect current and emerging training needs and to reflect your feedback and maintain a record of the learning that you have undertaken for a period of 3 years. We will continue to support your CPD requirements by offering a range of training and reference material, through a variety of industry leading partners and from our own in-house expertise.

Additional services

To ensure our network are able to give a full business-to-business service we have found strategic partners with other businesses to provide TaxAssist Accountants with additional services. Examples of ‘Additional Service Providers’ include tax consultancy and audits, independent financial advisers, general and commercial insurance, asset and invoice financing, telecoms solutions, debt recovery services, business recovery and insolvency, employment advice and many others.

Technical & marketing update days

On an ongoing basis we provide modestly priced courses at our support centre in Norwich and regionally, to keep you and your staff up to date with technical and marketing developments. Our marketing courses include ways of converting more new business, marketing advice and social media training to keep you abreast of business relevant advancements.

Limited Company Training is also held frequently throughout the year and provides franchisees and staff with the knowledge to deal with small limited companies with a turnover of under £2 million. New franchisees have to attend within 6 months of starting and the existing network has the opportunity to attend again as a refresher.

Meetings & visits

It is vital that our network receives technical updates and that we maintain high standards of accounting practice for our clients. Regional Meetings and Training Days, meetings with the Directors and visits from the Support Centre Team, plus Technical Visits all ensure this happens effectively.

Support Site

A wealth of useful information is contained on our easy to use internal support website. The Support Site forms the blueprint for managing and developing a successful TaxAssist Accountants practice. It offers advice and guidance, allows you to order stationery, adverts, and book into training sessions to name but a few features. This website has won three business awards for the way we support our franchisees 24/7.

Training manuals & workbooks

The detailed Manuals form the basis of your training reference materials and are explained fully during the training programme. All the manuals are available online, on our support website, once the initial course has been completed.

TaxAssist Accountants guaranteed service standards

Not many independent accountancy practices in the UK will give guaranteed service standards to their smaller clients. Again, this is where our franchisees are different and stay one step ahead of the  competition. We give high standards of service to our clients, so we are quite prepared to stand by these standards and set them out in a formal document to set us apart from the rest. Much more information is available on this aspect of the business, which you can see when you visit us for a discovery day..

Read about our TaxAssist Training Academy...

Contact Nikki today for further information

[email protected] Click to email

0800 0188 297

0800 0188 297

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