Technical Support

TaxAssist Accountants is a successful business that has a real understanding of the tax, accountancy and bookkeeping services needed by small businesses in the UK

TaxAssist Accountants has set up bespoke training and technical support resources to provide you with support as and when you require it.

Accountancy & tax helpdesk

The technical support we offer our franchisees is extensive. We offer a technical helpdesk which is staffed by qualified accountants and experienced support staff covering bookkeeping, accounts, tax, VAT, payroll, National Insurance and tax investigation and software. In the early days of operation this back up will be invaluable, and the continuing help and advice will benefit your practice as you take on staff who are also entitled to use their help.

IT support

We have built up relationships with a panel of IT suppliers in order to supply you with all the correct IT equipment and support you will ever need. From the initial 'stage 1' hardware and software package we include as part of the franchise fee to multi-user network installations or remote hosted solutions at reasonable prices.


We provide a suite of software products to our network, which includes practice management, accounts, bookkeeping and tax compliance as well as planning software.

Full training, support, installation and updates are provided on an ongoing basis.

Online learning facility

Regulations mean that qualified accountants and students are expected to maintain continuing professional development (CPD) throughout their working life. It is also strongly encouraged for non-qualified accountants, and may well become mandatory in the future. We can offer a complete solution to this, using innovative online learning aids and face-to-face courses.

Our Support Site hosts a range of materials that are relevant to your needs as a small business adviser. In addition, completing relevant learning activities on our site will contribute towards the CPD requirements of your professional body (ACCA, ICAEW, etc). We will add materials to this catalogue to reflect current and emerging training needs and to reflect your feedback and maintain a record of the learning that you have undertaken for a period of 3 years. We will continue to support your CPD requirements by offering a range of training and reference material, through a variety of industry leading partners and from our own in house expertise.

Additional services

To ensure our network are able to give a full business to business service we have found strategic partners with other businesses to provide TaxAssist Accountants with additional services. For example - Independent Financial Services, General Insurance, Company Formations & Secretarial Services, Telephone Answering Services, Stationery Suppliers, Invoice Financing, Asset Financing, Debt Collection etc. More additional services products are available.

Technical and marketing update days

On an ongoing basis we provide modestly priced courses at our support centre in Norwich and regionally, to keep you and your staff up to date with technical and marketing developments. Our marketing courses include ways of converting more new business, marketing advice and social media training to keep you abreast of business relevant advancements.

Limited Company Training is also held frequently throughout the year and provides franchisees and staff with the knowledge to deal with small limited companies with a turnover of under £2 million. New franchisees have to attend within 6 months of starting and the existing network has the opportunity to attend again as a refresher.

Meetings and visits

It is vital that our network receives technical updates and that we maintain high standards of accounting practice for our clients. Regional Meetings and Training Days, meetings with the Directors and Franchisee Development Managers and visits from the Technical Support Team all ensure this happens effectively.

Use of a technical support website

A wealth of useful information is contained in our easy to use internal support website. The site is being constantly enhanced and is becoming one of the most powerful tools helping to ensure our franchisees stay one step ahead of the competition.

The Support Site forms the blueprint for managing and developing a successful TaxAssist Accountants practice. It offers advice and guidance, allows you to order stationery, and adverts, and book into training sessions to name but a few features.

This part of our website has won 3 business awards for the way we support our business owners 24 hours a day, 7 days a week.

Training manuals & workbooks

The detailed Manuals form the basis of your training reference materials and are explained fully during the training programme. All the manuals are available online, on our support website, once the initial course has been completed.

TaxAssist Accountants guaranteed service standards

Not many independent accountancy practices in the UK will give guaranteed service standards to their smaller clients. Again, this is where our franchisees are different and stay one step ahead of the  competition. We give high standards of service to our clients, so we are quite prepared to stand by these standards and set them out in a formal document to set us apart from the rest. Much more information is available on this aspect of the business, which you can see when you visit us for a discovery day.

Benefits of national agreed tariffs for support services

The Support Centre continually negotiates deals with other suppliers to pass onto our franchisees, for example professional indemnity insurance, general stationery requirements, banking schemes, outsourcing companies and so on. We refer to these suppliers as our 'Additional Services' Partners.

Read about our TaxAssist Training Academy...

Contact Nikki today for further information

[email protected] Click to email

0800 0188 297

0800 0188 297

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